Privacy Policy

Last updated:

1. Introduction

This Privacy Policy explains how SURFACEIQ PURE LTD (company number 17360424), a private limited company incorporated in England and Wales, collects, uses, stores and protects personal data submitted through the website at surfaceiq-pure.co.uk.

SurfaceIQ Pure LTD is committed to protecting your privacy and processing your personal data responsibly in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

The data controller for the purposes of this Privacy Policy is:

  • Company name: SURFACEIQ PURE LTD
  • Company number: 17360424
  • Registered office: The Firs, Sarson Lane, Weyhill, Andover, SP11 8DY, United Kingdom
  • Contact email: [email protected]

The registered office is an administrative address only and is not a public-facing cleaning premises, depot or walk-in facility.

3. What Data We May Collect

We may collect personal data that you voluntarily provide when using this website or when contacting us, including via the cleaning enquiry form. This may include:

Contact and identification data

  • Full name
  • Email address
  • Telephone number (if provided)
  • Company or organisation name (if provided)

Cleaning enquiry information (submitted voluntarily)

  • Property type
  • Cleaning type or requirement
  • Rooms or areas listed in the enquiry
  • Surface priorities submitted in the enquiry
  • Visible condition notes submitted in the enquiry
  • Access notes submitted in the enquiry
  • Property or site location information submitted in the enquiry
  • Preferred timing or scheduling information
  • Cleaning frequency preferences
  • Additional messages or notes submitted in the enquiry form

Technical and usage data

If analytics or cookies are used on this website, certain technical data may also be collected automatically, including IP address, browser type, device type, pages visited and session information. Please see our Cookie Policy for more information.

4. Lawful Basis for Processing

We process your personal data on the following lawful bases under UK GDPR:

  • Consent — where you have provided explicit consent via the enquiry form consent checkbox before submitting your data.
  • Legitimate interests — where processing is necessary for the legitimate business interests of responding to cleaning enquiries, operating this website and maintaining business records, provided such interests are not overridden by your rights.
  • Legal obligations — where processing is necessary to comply with legal requirements applicable to us as a registered company.

5. How We Use Your Data

We use the personal data you submit for the following purposes:

  • To respond to cleaning enquiries submitted via the website or email
  • To discuss cleaning requirements, property details, access and timing as part of a cleaning enquiry
  • To maintain appropriate business records
  • To comply with legal and regulatory obligations applicable to a UK-registered company
  • To operate and improve this website

We will not use your personal data for unsolicited marketing purposes without your explicit consent.

6. Data Retention

We will retain personal data submitted via the enquiry form for as long as is necessary for the purposes for which it was collected — including responding to the enquiry and maintaining relevant business records — and in accordance with applicable legal requirements. Where data is no longer required, it will be securely deleted or anonymised.

7. Sharing Your Data

We do not sell, rent or trade your personal data to third parties. We may share your data only in the following limited circumstances:

  • With third-party service providers who process data on our behalf (such as form processing services, email providers or web hosting services), subject to appropriate data processing agreements
  • Where required by law, regulation or legal process
  • Where necessary to protect the rights or safety of SurfaceIQ Pure LTD or others

8. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights in relation to your personal data:

  • Right of access — to request a copy of the personal data we hold about you
  • Right to rectification — to request that inaccurate or incomplete data is corrected
  • Right to erasure — to request deletion of your personal data in certain circumstances
  • Right to restrict processing — to request that processing of your data is restricted in certain circumstances
  • Right to object — to object to processing of your data in certain circumstances, including processing based on legitimate interests
  • Right to data portability — to receive your data in a portable format in certain circumstances
  • Right to withdraw consent — where processing is based on consent, you may withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to requests within the timeframes required by applicable law.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK supervisory authority for data protection — at ico.org.uk.

9. Cookies

This website may use cookies. Please see our Cookie Policy for full details of the cookies used, their purpose and how to manage your cookie preferences.

10. Data Security

We take reasonable technical and organisational measures to protect the personal data we hold against unauthorised access, loss, disclosure or misuse. However, no transmission of data over the internet can be guaranteed to be completely secure, and we cannot guarantee the security of data transmitted to us.

11. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact us at:

  • Email: [email protected]
  • Company: SURFACEIQ PURE LTD, company number 17360424
  • Registered office: The Firs, Sarson Lane, Weyhill, Andover, SP11 8DY, United Kingdom